Client businesses want more from service management— something which supported the swift adoption of Enterprise Service Management (ESM)— the process of extending tools, technology, processes, and talent across business services. This drive is continuing and pushing both more ESM growth and a focus on verticalization, integration, and broader orchestration.

More pressure on business services, particularly IT - an almost uniform challenge is the increased pressure on business services, particularly in the back-office, as enterprises look to streamline processes, reduce cost, and get the most business value out of assets. Clients we spoke to advised that strengthening service management in the back-office was a vital building block on this path, while others viewed the service orchestration capabilities of the platform as a good route in to streamlining disparate business areas to realise efficiencies.

We help organizations transform their work with faster implementation and effective Adoption of ServiceNow solutions. At NeevSystems, we strongly believe that the Planning and implementation phase are the foundation and the journey starts from day one and continue to work with our clients to provide post implementation support to maximize value from their investments.

Cloud Solutions

1. IT

  • IT service Management
  • IT Operations Management
  • IT Business Management

2. Security

  • Security Operations
  • Governance, risk and compliance

3. Customer Service - Customer Service Management

4. Business Apps – Application Development

Service Offerings

  • Business case development for SaaS deployment
  • Compliance and risk assessment
  • Security implications
  • IT service management roadmap
  • Enterprise service management advisory
  • Rollout strategy
  • Information architecture.
  • Project management
  • Data migration
  • Setting up the ServiceNow platform suite (ITSM, ESM, ITOM, ITBM)
  • Service catalogue management
  • Process automation and customization
  • Solution and technical design
  • Enterprise systems integration
  • Custom application development.
  • Governance management
  • Upgrade support
  • ServiceNow help desk
  • Ongoing integration
  • Support and maintenance
  • Service level management
  • Administration outsourcing
  • Testing and QA
  • ServiceNow admin & scripting training
  • Helpdesk management
  • Service desk management
  • IT service continuity management
  • Availability management
  • Capacity management
  • Financial management
  • New ServiceNow feature module value identification and benefit analysis
  • Ongoing ServiceNow upgrades, migrations, and consolidation

Platform Expertise

  • Platform expertise – Now Platform
  • Frameworks and Engines