Aligning applications with strategic goals. Help grow your business while controlling costs

Today’s IT applications and technology landscape is more complex than ever, and the cost to maintain it continues to increase and become more complex. Our application management specialists can help companies overcome these challenges to improve application performance and achieve better business results. We provide application management services on Oracle, SFDC, ServiceNow, BI and Middleware on a Named resource support model. Our flexible structure will enable the businesses fine tune application management services to the overall IT and business objectives.

Named Resource Support Model – the customer contracts for named or fractional resources, depending on the supported systems. The advantage of this model is that we offer a fractional resource, costs are maintained, and the breadth and depth of skills available are typically much deeper. The model is a fixed monthly fee for a fixed committed time.

Named Resource Support Model - SFDC, Oracle,ServiceNow, Bl Middleware
Feature
Hours of Operation 16 * 5 Coverage
(Mon - Fri, 16 hours a day) and Remote support model.
8 * 5 support provided from Onsite and
8 * 5 support from Offshore
Root Cause Analysis and Knowedge Management Yes
Trend Analysis and productivity improvement Yes
SLA'S Yes
Method of Access Telephone/Email / Chat
Ticket logging Dedicated Client Portal to Log tickets / we can integrate with your ticketing system
Limited/unlimited # of users
Remote Support Yes
Dedicated resources per account 2
Onsite availability of support engineer On Prior Request
Support Review meetings Yes
Resource Skills and Certifications Certified on SFDC and Oracle
Bundled of Hrs/Month* 65 Person Hours
Monthly Charges - Fixed (Annual Contract) $ ****

* Additional efforts above 65 hours is charged additionally

**** Please contact us for the Pricing

Typical Support areas and tasks covered

  • Functional and technical support
  • Enhancement Requests
  • Development and Bug Fixes
  • New Development Requests
  • Service Requests follow up with respective application vendors
  • Training

Benefits

Increased Predictability
Flexible capacity model
Seamless Transition
Continuous improvements
Cost reduction
Greater ROI